Lloyds Bank PLC

Financial Ombudsman decision DRN5087387 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sun Sep 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

He raised a complaint and was unhappy to find that the complaints manager also couldn’t verify his identify when she spoke to him. And that the security code had not been ordered.Complaint handling

Mr H complains that Lloyds Bank PLC would not make the changes to a standing order he wanted and provided poor customer service.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5087387.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.