National Westminster Bank Plc

Financial Ombudsman decision DRN5084378 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Mon Nov 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Complaint handling

In the Ombudsman’s words

failed to pay direct debits even though there was enough money in their accountPayment delayed or failed

The bank accepts that it didn’t give Mr H and Ms L the right information about how to reinstate the direct debitComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5084378.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.