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Action Credit Management Limited

Financial Ombudsman decision DRN5082325 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Support for vulnerable customers, Service failure

In the Ombudsman’s words

As Ms B had made it clear she didn’t want to call, and had told ACM about her mental health issuesSupport for vulnerable customers

ACM’s communications have been poorService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5082325.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.