TSB Bank plc

Financial Ombudsman decision DRN5081718 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Aug 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Support for vulnerable customers

In the Ombudsman’s words

Mr W has complained that TSB Bank plc was negligent in failing to recognise that he was a victim of a series of frauds.APP scam refund refused

Mr W and his son feel that he was vulnerable, and that TSB staff should have questioned the withdrawalsSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5081718.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.