Santander UK Plc
Financial Ombudsman decision DRN5079626 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sun Jan 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
Mrs B complains that Santander UK Plc made a number of mistakes when she tried to transfer money to an overseas account.Payment delayed or failed
Santander has accepted it made a number of mistakes in Mrs B’s request to transfer money.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5079626.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.