Post Office Limited
Financial Ombudsman decision DRN5078317 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£4,562redress stated in the decision
Sun Dec 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Service failure
In the Ombudsman’s words
Mr H complains about the service that he’s received from Bank of Ireland (UK) plc, trading as Post Office Money, on his credit card account.Complaint handling
There were errors by Post Office Money – Mr H’s call was transferred to its card security team when there was no reason for that to happen and the amount of compensation that he was offered in its final response letter was less than the amount that he’d been offered on the call.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5078317.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.