Everyday Lending Limited

Financial Ombudsman decision DRN5076118 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Mar 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Service failure

In the Ombudsman’s words

ELL told him to take out more loans and said he couldn’t defer some of his missed paymentsTreatment in financial difficulty

ELL didn’t tell him what was outstanding on his loan or how long it would run for when he asked themService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5076118.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.