Bank of Ireland (UK) Plc

Financial Ombudsman decision DRN5066137 Upheld

Upheldoutcome, as published by the Ombudsman

£205redress stated in the decision

Mon Nov 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

the length of time it took for him to receive his money when he instructed BOI to close his account and transfer his money to an account elsewherePayment delayed or failed

BOI has accepts it made two errors here. Its first error was that when Mr R sought advice about how to fund his new account it incorrectly told him to complete his transfer of funds via direct debitService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5066137.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.