AIB Group (UK) Plc
Financial Ombudsman decision DRN5053762 Upheld
Upheldoutcome, as published by the Ombudsman
£2,250redress stated in the decision
Tue Apr 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr and Mrs G complain that AIB Group (UK) plc will not refund a transaction made on their joint account following their being targeted by fraudsters.APP scam refund refused
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5053762.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.