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Nationwide Building Society
Financial Ombudsman decision DRN5051600 Not upheld
Not upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Fri Sep 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Nationwide Building Society refused to pay cashback on a number of occasions when they applied for a product conversion on their mortgage accounts, despite its staff having given them the impression they would be eligible for a cashback payment of £250 each time.Product mis-sold
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5051600.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.