HSBC UK Bank Plc
Financial Ombudsman decision DRN5043686 Not upheld
Not upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Sun Jun 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr F complains about incorrect information given by HSBC UK Bank plc (HSBC). And about the response from HSBC when he complained.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5043686.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.