OneSavings Bank Plc
Financial Ombudsman decision DRN5038866 Upheld
Upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Fri Dec 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Credit file reporting
In the Ombudsman’s words
This caused a delay to their re-mortgage which meant they were paying a higher interest rateInterest and rates
failed to implement agreed changes to its reporting to the credit reference agenciesCredit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5038866.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.