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Halifax Limited
Financial Ombudsman decision DRN5037380 Not upheld
Not upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Complaint handling
In the Ombudsman’s words
Mr and Mrs M complain that Halifax has failed to treat them fairly in dealing with their financial difficulties.Treatment in financial difficulty
Halifax has offered £100 for its error in telling Mr and Mrs M that the May 2012 payment had not been made, when in fact it had been taken from the account, and for not writing to Mr and Mrs M in December 2011/January 2012 to confirm that the payment arrangement was being extended for a short period.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5037380.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.