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Lloyd Anderson Financial Management Limited

Financial Ombudsman decision DRN5035847 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Service failure

In the Ombudsman’s words

complaint should be upheld. She said that she did not believe that Lloyd Anderson’s terms and conditions made it sufficiently clear to Mr A what the consequences of only token payments being made to his creditors were. She was unable to conclude that it was in Mr A’s best interests to pay such a large amount in fees over a three month period when he was suffering from financial difficultiesTreatment in financial difficulty

he found that payments had not been made to his creditors as he expected, and he was unable to contact Lloyd Anderson to find out what the situation was with the payments he was making.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5035847.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.