Lloyds Bank PLC

Financial Ombudsman decision DRN5034227 Not upheld

Not upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Sat Jul 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Miss A complains that Lloyds Bank Plc refused to refund her the £300 she transferred to a third party as a deposit on a car.APP scam refund refused

She also complains that Lloyds refused to give her the evidence it had got from the third party to show he was entitled to the money.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5034227.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.