NewDay Ltd

Financial Ombudsman decision DRN5030710 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£1,000redress stated in the decision

Tue Sep 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Complaint handling

In the Ombudsman’s words

Miss O complains about the interest rate that NewDay Ltd is applying to her credit card borrowingInterest and rates

and that it did not deal with her complaint about this.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5030710.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.