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Elevate Credit International Limited

Financial Ombudsman decision DRN5028083 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Credit file reporting

In the Ombudsman’s words

Mrs M has complained that Elevate Credit International Limited (trading as Sunny) did not carry out proper affordability checks when lending to her.Irresponsible lending

He said if Sunny had done proportionate checks it would have realised from loan 5 that Mrs M was having problems managing money and from loan 7 onwards the overall pattern of Mrs M’s borrowing suggested she had become persistently reliant on short-term loans.Credit file reporting

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5028083.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.