TSB Bank plc

Financial Ombudsman decision DRN5025028 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Sep 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Support for vulnerable customers

In the Ombudsman’s words

Mr T complains that TSB Bank plc placed two Credit Industry Fraud Avoidance System (CIFAS) markers against his name.Credit file reporting

He said he was suffering from mental health problems and was distressed and inconvenienced by TSB’s actions.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5025028.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.