Firms › Volkswagen Financial Services (UK) Limited ›

Volkswagen Financial Services (UK) Limited

Financial Ombudsman decision DRN5015420 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Service failure

In the Ombudsman’s words

VWFS says Mr W maintained his payments until March 2018. When VWFS attempted to call the payment on 7 March 2018 it was rejected due to insufficient funds.Treatment in financial difficulty

Mr W complains Volkswagen Financial Services (UK) Limited (VWFS) unfairly terminated his hire purchase agreement.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5015420.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.