Shoosmiths LLP

Financial Ombudsman decision DRN5003309 Not upheld

Not upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Fri Feb 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Service failure

In the Ombudsman’s words

Mrs B has complained about Shoosmiths LLP’s actions in respect of a County Court Judgement (CCJ) recorded on her credit file.Credit file reporting

Shoosmiths has accepted it made a mistake, as it had scanned a form onto its system in error.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5003309.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.