NewDay Ltd

Financial Ombudsman decision DRN5003084 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Sun Feb 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Support for vulnerable customers

In the Ombudsman’s words

Miss M complains that NewDay Ltd irresponsibly gave her a credit card she couldn’t afford to repay.Irresponsible lending

She says this impacted her mental health and NewDay didn’t offer any support to help her manage her debts.Support for vulnerable customers

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5003084.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.