Barclays Bank UK PLC

Financial Ombudsman decision DRN5001996 Upheld

Upheldoutcome, as published by the Ombudsman

£550redress stated in the decision

Sun Feb 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

She also said she’d transferred £15,000 to her credit card, but Barclaycard returned it to her account without telling her. She explained she’d previously paid money to the account without using the long card number as a reference.Credit file reporting

She wants her statements to be sent via post, compensation for the distress and inconvenience she’s experienced as a result of not having been sent paper statements, for the poor service she’s received and for the time she’s spent chasing Barclaycard, including the cost of calls.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5001996.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.