Lloyds Bank PLC

Financial Ombudsman decision DRN4994556 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Mar 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

Mrs N tried to make a payment online and received a message that it had been declined by Lloyds.Payment delayed or failed

Mrs N complains that Lloyds Bank PLC declined a transaction and its staff were rude to her.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4994556.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.