Lloyds Bank PLC

Financial Ombudsman decision DRN4988608 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Product mis-sold

In the Ombudsman’s words

remove any adverse data it has recorded on Mr A’s credit file in relation to both his current account and consolidation loan since the consolidation loan was drawnCredit file reporting

Mr A complains that Lloyds Bank PLC’s actions in refinancing his borrowing have placed him in a worse overall financial position.Product mis-sold

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4988608.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.