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Kensington Mortgage Company Limited

Financial Ombudsman decision DRN4977597 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Interest and rates, Product mis-sold

In the Ombudsman’s words

Kensington did not help him when he was unable to make the contractual monthly paymentsTreatment in financial difficulty

did not tell him about a 3% margin added to the interest rate on his mortgageInterest and rates

He says the mortgage was missoldProduct mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4977597.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.