National Westminster Bank Plc

Financial Ombudsman decision DRN4967238 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

Mr and Mrs G complain that National Westminster Bank Plc has provided them with an unacceptable level of service on a number of issues including errors on their account and sending confidential information to the wrong address.Complaint handling

I find that the bank made an error by incorrectly recording Mr and Mrs G’s most recent change of address.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4967238.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.