NRAM Limited

Financial Ombudsman decision DRN4966175 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jun 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Service failure

In the Ombudsman’s words

Mr M complains that NRAM plc didn’t tell him that the rate on his loan had increased.Interest and rates

Mr M considers he has paid more than enough over the years and has never received a statement of account.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4966175.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.