The Co-operative Bank Plc

Financial Ombudsman decision DRN4963939 Not upheld

Not upheldoutcome, as published by the Ombudsman

£746redress stated in the decision

Mon Apr 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty

In the Ombudsman’s words

Miss S complains about the way that The Co-operative Bank Plc trading as Platform has dealt with her account whilst she has been in financial difficulties.Treatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4963939.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.