Lloyds Bank PLC

Financial Ombudsman decision DRN4962673 Not upheld

Not upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Mon Jan 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mrs C complains that Lloyds Bank PLC did not tell her about the risks involved in sending a paymentAPP scam refund refused

Lloyds did not agree that its cashier had made any mistake. But it accepted that it had not provided good customer service when it dealt with the complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4962673.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.