Nationwide Building Society

Financial Ombudsman decision DRN4953457 Not upheld

Not upheldoutcome, as published by the Ombudsman

£650redress stated in the decision

Mon Aug 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Support for vulnerable customers

In the Ombudsman’s words

He’s also concerned that Nationwide has refused to discuss his son’s accounts with him, even though he holds a written authority.Identity checks and access

He says Nationwide should have done more to help and to keep Mr B’s money safe.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4953457.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.