TSB Bank plc

Financial Ombudsman decision DRN4952492 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sat Feb 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Complaint handling

In the Ombudsman’s words

Mr T complains about the length of time TSB Bank plc took to send refunds to his new bank account.Payment delayed or failed

I’m satisfied that he used inappropriate and abusive language towards the TSB staff member. I don’t think TSB acted unfairly in those circumstances by refusing to transfer the call or to end it.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4952492.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.