Amigo Loans Ltd

Financial Ombudsman decision DRN4951295 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Mon Nov 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Data and privacy

In the Ombudsman’s words

I do agree that Amigo should pay £100 compensation as I think it could have done more during the phone call she had with Amigo in September.Complaint handling

Mrs S isn’t happy that Amigo Loans Ltd shared information about her acting as guarantor with her ex-husband.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4951295.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.