Lloyds Bank PLC

Financial Ombudsman decision DRN4949220 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Dec 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Lloyds can only correct information it’s registered against Mr H. It can’t instruct the credit reference agencies to amend Mr H’s credit file more generally.Credit file reporting

Mr H was extremely unhappy with the adjudicator’s response.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4949220.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.