HSBC Bank plc

Financial Ombudsman decision DRN4943590 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Oct 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Complaint handling

In the Ombudsman’s words

Mr M complains HSBC Bank Plc gave him misleading information about a new loan.Product mis-sold

HSBC said the terms and conditions of Mr M’s account specifically said it didn’t pay the reward if a customer repaid the loan early. But in its initial final response letter it muddled this loan with a previous one.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4943590.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.