Lloyds Bank PLC

Financial Ombudsman decision DRN4939270 Upheld

Upheldoutcome, as published by the Ombudsman

£1,000redress stated in the decision

Fri May 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Product mis-sold

In the Ombudsman’s words

Lloyds has also accepted Mr E paid too much interest under the mortgage and its offer to repay that is fair and reasonable.Interest and rates

Lloyds have accepted the advice given regarding the personal loan and when it could be added to the mortgage was not good enough. It misled Mr E.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4939270.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.