Experian Limited
Financial Ombudsman decision DRN4935678 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Mon Jan 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
the change to the electoral register was finally shown on Mr F’s credit file in May 2014.Credit file reporting
the adjudicator did agree it was fair for Experian to pay compensation for failing properly to explain what had happened to Mr F when he first complained.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4935678.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.