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Santander UK Plc

Financial Ombudsman decision DRN4921009 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Bereavement and power of attorney

In the Ombudsman’s words

Ms J also complains that Santander phoned her in late June 2017 and asked to speak to L about her father’s accounts. She explained to Santander that L had never had a power of attorney for her father. But she says Santander refused to discuss the matter with her and insisted she didn’t have a power of attorney for her father.Identity checks and access

Ms J who holds a power of attorney for Mr J’s financial matters complains that Santander UK Plc didn’t act correctly when dealing with changes to accounts held with the bank. The issues raised include not recognising her as being able to act for Mr JBereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4921009.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.