Firms › Creation Financial Services Limited ›

Creation Financial Services Limited

Financial Ombudsman decision DRN4920968 Partly upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Interest and rates

In the Ombudsman’s words

Mrs C complains that Creation Financial Services Limited didn’t apply a default to her credit card account when she entered financial difficulties.Treatment in financial difficulty

I require Creation Financial Services Limited to refund Mrs C the interest she paid on her account from November 2010 to April 2014.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4920968.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.