Vanquis Bank Limited

Financial Ombudsman decision DRN4915546 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Tue Sep 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

the bank’s response to Miss T’s complaint contained a typo that led Miss T to believe that her card had been misusedComplaint handling

Miss T complains about the level of service provided by Vanquis Bank LimitedService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4915546.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.