Santander UK Plc
Financial Ombudsman decision DRN4910071 Not upheld
Not upheldoutcome, as published by the Ombudsman
£70,000redress stated in the decision
Sat Feb 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Santander accepts that when it did not hear back from Mrs O in 2003, it should have taken some further action to seek to close the accounts. It accepts that its failure to do so, and to allow the accounts to remain open for another 15 years, was a mistake.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4910071.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.