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Provident Personal Credit Limited
Financial Ombudsman decision DRN4908403 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Oct 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Credit file reporting
In the Ombudsman’s words
Miss B complains that Provident Personal Credit Limited (trading as Satsuma) was irresponsible to agree to lend to her.Irresponsible lending
remove any negative information about the loans from Miss B’s credit fileCredit file reporting
Rules cited
FCA CONC (Consumer Credit sourcebook)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4908403.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.