Peter Vardy Limited
Financial Ombudsman decision DRN4896063 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Aug 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Complaint handling
In the Ombudsman’s words
Mr D complains that Peter Vardy Limited misrepresented the credit agreement that he entered into to obtain a car.Product mis-sold
Peter Vardy provided a poor level of service when Mr D complained. It did not provide a final response to his complaint and it is disappointing that it didn’t apologise for its poor handling of his complaint.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4896063.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.