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American Express Services Europe Limited

Financial Ombudsman decision DRN4894571 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Service failure

In the Ombudsman’s words

Mr B says that AmEx should pay him the cost of the breakfast as that was an advertised feature of the card – and the reason why he applied for it.Product mis-sold

AmEx has provided information which suggests that around the time Mr B applied for the AmEx charge card, it had technical problems which meant there were delays in providing card holder details to the product providers of some of the benefits provided by the charge card.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4894571.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.