WDFC UK Limited

Financial Ombudsman decision DRN4888409 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Mon Jan 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Miss S complains that WDFC UK Limited (trading as wonga.com) put a default on her payday loan account and didn’t remove it for 20 months.Credit file reporting

I require WDFC UK Limited (trading as wonga.com) to pay Miss S £200 compensation for the trouble and upset caused by its poor level of service.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4888409.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.