Barclays Bank UK PLC

Financial Ombudsman decision DRN4887302 Not upheld

Not upheldoutcome, as published by the Ombudsman

£400redress stated in the decision

Thu Jan 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Bereavement and power of attorney

In the Ombudsman’s words

He also complained about the level of service he’d received from the branch which had made an already difficult time, as the reason for registering the POA was that Mrs L was dealing with a serious illness, more distressing.Complaint handling

Mr L, Mrs W and Mrs P hold power of attorney for Mrs L.Bereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4887302.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.