TSB Bank plc

Financial Ombudsman decision DRN4883409 Upheld

Upheldoutcome, as published by the Ombudsman

£350redress stated in the decision

Sun Jul 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

the way the overdraft and repayment plans have been handledTreatment in financial difficulty

bearing in mind his mental health issuesSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4883409.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.