Metro Bank PLC

Financial Ombudsman decision DRN4877471 Upheld

Upheldoutcome, as published by the Ombudsman

£159redress stated in the decision

Sat Jun 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

an international payment made from E’s account with Metro Bank PLC did not reach its intended recipient. And the bank failed to explain why.Payment delayed or failed

He is also upset about the service he received from Metro as he was promised call backs that he didn’t receive.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4877471.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.