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Ikano Bank AB (publ)
Financial Ombudsman decision DRN4867805 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Apr 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Product mis-sold
In the Ombudsman’s words
I understand the calculation is impacted by missed payments and that Mrs S loan is in arrearsTreatment in financial difficulty
Ikano has also accepted that the system was misrepresented to Mrs S by the Y Solar salesman.Product mis-sold
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4867805.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.