Ramsdens Financial Limited

Financial Ombudsman decision DRN4864962 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Fri Sep 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Complaint handling

In the Ombudsman’s words

only charge Mr G for the amount due on 2 April 2016Interest and rates

Mr G thinks that Ramsdens were slow in responding to his complaintComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4864962.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.