Nationwide Building Society

Financial Ombudsman decision DRN4854449 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Thu Mar 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

Mr S didn’t accept the adjudicator’s conclusions and referred to his letter that mentioned cancelling the ‘direct debits’ for the particular company. He believes it should have therefore been clear he wanted both direct debits for that company cancelled.Complaint handling

He’s unhappy he didn’t get the cheque book he ordered and the direct debits he asked to cancel weren’t cancelled. He’s also unhappy that he’s not been able to access his online banking account.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4854449.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.